Customer Advisor (Dutch)

Job description

NewMotion, founded in 2009, is the European leader in the field of charging solutions for electric vehicles. With our products and services, we make electric driving not only easier but also more fun. From day one we play a leading role in the market by introducing innovative products and services that meet the needs of our customers. We deliver intelligent charging solutions for individuals, businesses and the public domain. NewMotion has a clear goal in mind: we want to give everyone the opportunity to choose attractive mobility based on renewable energy.

 

As a Customer Advisor, you are part of the international Customer Care department, a young and dynamic team in the heart of our organisation.

 

Across Europe thousands of electric drivers use our charging solutions such as charging points, mobile app, online platforms and charging cards who give access to tens of thousands of charging stations.

Our goal is to make sure every charging solution is delivered and executed in the best way possible. To secure this, we make sure we are available 24/7 for our customers to give them personal and professional advice. As a Customer Advisor, you play an important role in securing this high level of service. In a short period of time you learn everything there is to know about our products and services. With a number of specific questions, you’re able to quickly discover which solution suits the customer best.

 

Your responsibilities will include:

  • First point of contact for our new and existing customers (such as lease associations, corporates, private drivers) on the phone and by e-mail
  • Handle incoming request and questions
  • Analysing (technical) problems and offering the right solution
  • Communicating with different departments to analyse and solve reoccurring errors
  • Improving our customer service by identifying and implementing improvements in our processes to make electric driving even more attractive
  • Be the friendly voice as our business card to the outside world

The NewMotion team is a unique mix of expertise - with extensive experience in the technology and telecommunication sectors plus a passion for providing smart solutions that are good for people, the planet and our customers wallets. 

 

You will work in a young and energised company that combines professional performance with an informal work atmosphere. Your work location will be our global headquarters located in the Houthavens in Amsterdam. With an exciting EV-future ahead of us, there will be plenty of opportunities for you to further develop your professional career within NewMotion.

 

Our customers made a choice which now saves our planet more than 2000 tonnes of carbon a year. It’s time to go electric!

Requirements

  • A Bachelors degree or similar level through experience
  • Excellent communication skills both in Dutch and English
  • Experience with customer service or a support role is a plus
  • Available for a minimum of 24 hours a week (up to 36 hours), of which:
    • One day during the weekend each month and
    • Two nights (5pm – 10pm) each month
  • Structured and accurate
  • Enthusiastic, proactive and able to work independent
  • Customer oriented, result driven and able to set priorities