Finance Support Agent (German Speaking)

WE ARE SHELL RECHARGE SOLUTIONS

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 600,000 charge points in over 33 countries.

WHAT YOU’LL BE IN CHARGE OF

Across Europe thousands of electric drivers are using Shell Recharge Solutions's charging solutions whether that is our own charge points, our mobile apps and online platforms, or our charge cards giving them access to tens of thousands of charging stations. Our goal is to be on the other end of the line if our customers have questions. With the help of our out of hours call centre, 24/7 we are there for our customers to give them personal and professional advice on the products they are using.

Worried you don’t know much about electric driving? Don’t be! If you bring the customer service experience we will bring the training and support so in a short period of time you learn everything you need to know about our products and services. With a number of specific questions, you’re able to quickly discover which solution suits the customer best.

Our colleagues from Customer Excellence are true champions, they are the friendly voice for our customers every day. The team manage to fulfil all of their responsibilities with professionalism and ease, and still have a cold beer with the team on a Friday afternoon. Sounds good? Then your new team waits.

Your core accountabilities are to...

• Handling & solving financial disputes and creating credit notes or correct invoices;

• Handling sensitive customer data (like bank account numbers) according to GDPR;

• Collaborating with different departments eg. Finance & Credit Control, Sales etc.;

• Providing input for the training of (new) colleagues and for new work instructions;

• Raising (potential) problems to your Manager to reduce unnecessary customer contacts.

Success will be when…

• the customers are helped within our SLA’s;

• the customer mentions you in a positive way in our customer satisfaction surveys;

• You contribute to reducing failure demand.

THE PERSON WE ARE LOOKING FOR

Have experience of…

• operating in a customer service environment, so that you know what types of queries you might be required to deal with, and are comfortable with taking initiative to find solutions to problems;

• providing practical support and advice to customers over the phone, diffusing difficult situations and leaving customers with a positive feeling about the company.

Be skilled at…

• Speaking fluent English and German;

• You know your way around financial topics;

• A friendly and customer oriented mindset;

• A keen eye for improving existing processes and procedures.

WHAT IS IN IT FOR YOU?

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

• Contribute to a more sustainable future;
• Become an expert in e-mobility;
• Work in an open and diverse culture with colleagues from all over the world;
• Receive a competitive salary that fits your experience + yearly bonus;
• Receive a work from home budget to professionally equip your home office;
• Have 27 paid days of annual leave based on a 40 hour work week;
• Be able to spend up to 5 working days a year on volunteering;
• Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
• Enjoy our fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.

Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.