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Inside Sales Team Lead

Hybrid
  • Antwerp, Brussels Hoofdstedelijk Gewest, Belgium
Sales (CCO)

Job description

WE ARE SHELL RECHARGE SOLUTIONS

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 600,000 charge points in over 33 countries.

Your core accountabilities as Team lead are to...

  • Be the coach of your Inside Sales Team
  • Be responsible of the performance of the Belgian Inside Sales agents (your direct reports)
  • Take care of/improve the onboarding for the new joiners of Inside Sales
  • Be the first point of contact for the Agents when questions do arise
  • Monitor metrics and take actions if needed
  • Set weekly, monthly, quarterly and yearly goals for your direct reports
  • Deal with conflicts within the team
  • Identify opportunities for process improvements and efficiency within the team
  • Be part of innovation projects
  • Pick up special requests (such as VIP customers or exceptional situations) from Manager or Account Managers
  • Be responsible for a backup planning when team members are falling ill
  • Do the first job interview round for Inside Sales candidates
  • Create a positive work atmosphere where the agents like to perform to the best of their abilities
  • Be an example for your team, making sure that your team members can accelerate and develop themselves in personal growth and performance


Your core accountabilities as Inside Sales Agent are to...

  • Process incoming requests from the Accounts via Sales Force (Lease Companies or Corporate)
  • Sending out intake reminders
  • Process incoming online intakes (discuss information with the indirect customer)
  • Send out quotes to the Accounts (and making sure the quotes are correctly drawn up without errors)
  • Process approvals
  • Pick up calls from (indirect) customers (regarding Inside Sales related questions)
  • Discuss information within Shell Recharge (mostly Delivery, Customer Excellence or Technical Support) to process opportunities
  • Answer Inside Sales related questions via mail
  • Be able to advice (indirect) customers on fusebox/electricity/charge capacity related topics (for example, when to upgrade your fusebox capacity when driving a full-electric vehicle with the charge capacity of 11kW)
  • Be able to advice (indirect) customers on trajectory determination (cable route from fusebox to charge point)
  • Help the Belgium Inside Sales region when needed


Success will be when you...

  • Are willing to go the extra mile
  • Have great time management skills
  • Have great communication skills (NL, EN, FR)
  • Like to perform at a high level
  • Have great People Management skills
  • Have great Stakeholder Management/Engagement skills

Job requirements

The person we’re looking for will:


Have experience in…

  • Sales Force (is highly preferred)
  • Speaking and writing in Dutch fluently
  • Speaking and writing in (Business) English fluently
  • Speaking and writing French fluently 
  • Sales/Inside Sales/Management (at least 1 year of experience in previous jobs)
  • Fusebox/electricity/charge capacity knowledge (is highly preferred)
  • Preparing and giving presentations on a professional level
  • Secondary or higher professional education (is highly preferred)
  • Process optimization


Be skilled at…

  • People Management
  • Stakeholder Management/Engagement
  • Language proficiency (NL, EN, FR)
  • Time Management
  • Communication
  • Being flexible within the work environment
  • Accuracy (for example, when preparing quotations)


Be...

  • Highly motivated to deliver a top customer experience;
  • Goal oriented, analytical, and precise;
  • A strong communicator;
  • You are authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust – and trust comes from transparency, openness and by being up-front as a person
  • Interested in the EV-industry

WHAT IS IN IT FOR YOU?

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

  • Contribute to a more sustainable future
  • Become an expert in e-mobility
  • Work in an open and diverse culture with colleagues from all over the world
  • Receive a competitive salary that fits your experience + yearly bonus
  • Receive a work from home budget to professionally equip your home office
  • Have 26 paid days of annual leave based on a 39 hour work week
  • Be able to spend up to 5 working days a year on volunteering
  • Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
  • Enjoy our fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.

Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.


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