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Finance Support Agent (Multilingual)

  • Hybrid
    • Amsterdam, Noord-Holland, Netherlands
  • Customer Care (COO)

Job description

WE ARE SHELL RECHARGE SOLUTIONS

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles on-the-go.

With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 600,000 charge points in over 33 countries.


YOUR TEAM IS IN CHARGE OF 

Across Europe thousands of electric drivers are using Shell Recharge Solutions's charging solutions whether that is our own charge points, our mobile apps and online platforms, or our charge cards giving them access to tens of thousands of charging stations. Our goal is to be on the other end of the line if our customers have questions. With the help of our out of hours call centre, 24/7 we are there for our customers to give them personal and professional advice on the products they are using.

Worried you don’t know much about electric driving? Don’t be! If you bring the customer service experience we will bring the training and support so in a short period of time you learn everything you need to know about our products and services. With a number of specific questions, you’re able to quickly discover which solution suits the customer best.


Our colleagues from Finance Support are true champions, they are the friendly voice for our customers every day. The team manage to fulfil all of their responsibilities with professionalism and ease.

Please note - This position is initially available on a 6-month contract basis with the potential to extend beyond

THIS IS HOW YOU WILL CONTRIBUTE

Your core accountabilities are to...

  • Handle & solve complex MSP (Mobility Service Provider) and financial queries

  • Handle sensitive customer data (like bank account numbers) in line with GDPR

  • Collaborate with a variety of internal departments such as Finance, Sales, IT, and Technical Support

  • Provide input for the training of new colleagues and for new work instructions

  • Where relevant, ensure escalations are made in a timely manner to ensure customers receive the best service

Job requirements

THE PERSON WE ARE LOOKING FOR

Has experience of…

  • Operating in a customer service environment, taking the initiative to find solutions to problems

  • Providing practical support and advice to customers over the phone and by email, diffusing difficult situations and leaving customers with a positive feeling about the company

Is skilled at…

  • Identifying opportunities to improve existing processes and procedures

Is...

  • Multilingual - Ideally, we are looking for someone who is able to speak fluently in 3 out of 4 of these languages: Dutch, German, French, and English

  • Friendly and customer oriented

Has knowledge of…

  • Finance support

WHAT IS IN IT FOR YOU?

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

  • Contribute to a more sustainable future;

  • Become an expert in e-mobility;

  • Work in an open and diverse culture with colleagues from all over the world;

  • Receive a competitive salary that fits your experience + yearly bonus;

  • Receive a work from home budget to professionally equip your home office;

  • Have 28 paid days of annual leave based on a 40 hour work week;

  • Be able to spend up to 5 working days a year on volunteering;

  • Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;

  • Enjoy our monthly fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.

Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.


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