Inside Sales Support (Belgium)

WE ARE SHELL RECHARGE SOLUTIONS

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 600,000 charge points in over 33 countries.

Your core accountabilities are to...

● Support the Inside Sales Agents in the whole BeNeLux region;

● Pick up calls from (indirect) customers (regarding Inside Sales related questions)

● Discuss information within Shell Recharge (mostly Delivery, Customer Excellence or Technical Support) to process opportunities

● Answer Inside Sales related questions via mail

● Keep track of the NPS-score (ask for feedback to the indirect customer)

● Be able to advice (indirect) customers on fusebox/electricity/charge capacity related topics (for example, when to upgrade your fusebox capacity when driving a full-electric vehicle with the charge capacity of 11kW)

● Make sure all the BeNeLux queues are empty by the end of the day (respond to/divide all incoming cases)

● Divide all incoming Online Intakes to the Agents in the Netherlands and Belgium

● Divide all incoming Leads to the Agents in the Netherlands or Belgium

● Add new Lease opportunities in Sales Force via the Partner Portal

● Be flexible in picking up quests to help the Inside Sales team when needed

Success will be when you...

● Are willing to go the extra mile

● Have great time management skills

● Have great communication skills in Dutch, English and French

● Like to perform at a high level

The person we’re looking for will:

Have experience of…

● Sales Force (is highly preferred)

● Speaking and writing (Business) in Dutch, English and French

● Sales/Inside Sales (at least 1 year of experience in previous jobs)

● Fusebox/electricity/charge capacity knowledge (is highly preferred)

● Secondary or higher professional education (is highly preferred)

● Process optimization

Be skilled at…

● Time Management

● Communication

● Being flexible within the work environment

● Accuracy (for example, when preparing quotations)

Be...

● Highly motivated to deliver a top customer experience;

● Goal oriented, analytical, and precise;

● A strong communicator;

● You are authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust – and trust comes from transparency, openness and by being up-front as a person

● Interested in the EV-industry

WHAT IS IN IT FOR YOU?

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

• Contribute to a more sustainable future
• Become an expert in e-mobility
• Work in an open and diverse culture with colleagues from all over the world
• Receive a competitive salary that fits your experience + yearly bonus
• Receive a work from home budget to professionally equip your home office
• Have 27 paid days of annual leave based on a 40 hour work week
• Be able to spend up to 5 working days a year on volunteering
• Develop your skills and expertise through several training sessions. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
• Enjoy our fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.

Please note: If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.